Resume Verbs

Sometimes simply describing your skills and experience isn’t enough to impress hiring managers. It’s important to also include some resume action verbs to demonstrate that you’re able to accomplish tasks.

Resume Verbs, especially when introducing an accomplishment or statement that conveys your value, can bring life to your resume. Refer to the charts in this appendix when writing all your job search materials.

Resume Verbs by Professional Profile and Skills

Find the most significant verbs for your career. After all, the right approach for your resume may be different from that of another applicant, and a professional resume action verb is experienced at choosing the best approach for you. Moreover, these action verbs can determine which information should be omitted so that your resume is most impressive.

 

technical-skills-for-resume-writing-guide
Technical Skills
staff-development-teaching-skills
Staff Development and Teaching
leadership-and-management-skills
Management and Leadership
sales-support-customer-service-skills
Sales, Sales Support, Customer Service
health-care-social-human-skills
Health Care, Social and Human Skills
communication-people-skills-for-resume-for-resume
Communication and People Skills
administrative-office-management-skills-for-resume
Administrative and Office Management
accounting-finance-skills-resume-writing-guide
Accounting and Finance

 

general-skills-resume-writing-guide
General Skills

Resume Verbs Examples

Used in place of more mundane verbs, these action words will help your resume catch the eye of hiring managers. Like keywords, the top verbs for resumes can be found in resources made just for this purpose.


The simple way to find the best verbs or sample Phrases is to consult this list we offered as part of a resume writing resource.

abandoned
Type: Management / Leadership
Example: Abandoned “preferred” products that yielded negligible returns in favor of innovative items that yielded three times the margin.

abated
Type: Management / Leadership
Example: Abated onerous regulatory fees by addressing situations before they escalated to injunctions and fines.

Abbreviated
Type: Administrative / Office Management
Example: Abbreviated time to complete process by 20 percent without sacrificing quality of service

Abolished
Type: Administrative / Office Management
Example: Abolished burdensome reporting requirements

absorbed
Type: Accounting and Finance
Example: Absorbed increased costs while maintaining gross margins on par.

accelerated
Type: Management / Leadership
Example: Accelerated pilot study time, enabling company to bring new product to market before competitor.

accentuated
Type: Sales, Sales Support, Customer Service
Example: Accentuated unique selling features to differentiate and position products.

Accepted
Type: Administrative / Office Management
Example: Accepted additional responsibility for implementing new system

Accommodated
Type: Administrative / Office Management
Example: Accommodated a 25 percent increase in workload without need for additional staff

Accomplished
Type: Administrative / Office Management
Example: Accomplished project ahead of schedule

accomplished
Type: General Skills
Example: Accomplished goals, meeting or exceeding standards for all performance areas.

accrued
Type: Accounting and Finance
Example: Accrued additional profits through investment of pension funds.

accumulated
Type: Accounting and Finance
Example: Accumulated record number of gifts through long-term fund-raising efforts.

achieved
Type: General Skills
Example: Achieved production standards above company average.

achieved
Type: Sales, Sales Support, Customer Service
Example: Achieved quota for 10 consecutive months.

acknowledged
Type: Communication / People
Example: Acknowledged tireless volunteer corps with a “Bless the Angels” recognition campaign.

acquainted
Type: Communication / People
Example: Acquainted with key contacts in business and government.

acquired
Type: Sales, Sales Support, Customer Service
Example: Acquired 200 new accounts in less than six months.

Acted
Type: Administrative / Office Management
Example: Acted as manager’s representative in matters relating to policy administration

Adapted
Type: Administrative / Office Management
Example: Adapted national program to better meet local demographic needs.

adapted
Type: Staff Development and Teaching
Example: Adapted corporate training materials to meet the needs of multicultural staff.

added
Type: Sales, Sales Support, Customer Service
Example: Added new services to boost average ticket sale.

addressed
Type: Communication / People
Example: Addressed groups of 20–30 on a regular basis.

addressed
Type: Staff Development and Teaching
Example: Addressed the needs of students with varied learning modalities.

Adhered
Type: Administrative / Office Management
Example: Adhered to strict clinical protocols

Adjusted
Type: Administrative / Office Management
Example: Adjusted staffing schedule to meet fluctuating seasonal demands.

adjusted
Type: Accounting and Finance
Example: Adjusted general ledger codes to comply with new tax-reporting requirements.

Administered
Type: Administrative / Office Management
Example: Administered operations for contract compliance

Admitted
Type: Administrative / Office Management
Example: Admitted patients and served as primary contact for new “meet-a-customer, keep-a-
customer” program.

adopted
Type: Sales, Sales Support, Customer Service
Example: Adopted a “client first” mentality to promote repeat business.

advanced
Type: General Skills
Example: Advanced company’s mission for developing innovative software solutions for home and business use.

advertised
Type: Communication / People
Example: Advertised in new print vehicles, generating a 10:1 ratio on marketing funds.

Advised
Type: Administrative / Office Management
Example: Advised team of performance expectations and measurement standards.

advised
Type: Sales, Sales Support, Customer Service
Example: Advised customers on sales, maintaining a view of long-term business relationships.

advocated
Type: Health Care, Social and Human
Example: Advocated for underserved populations.

affirmed
Type: Staff Development and Teaching
Example: Affirmed the uniqueness and capabilities of every student.

Aided
Type: Administrative / Office Management
Example: Aided in office reorganization that boosted productivity 10 percent.

aimed
Type: Communication / People
Example: Aimed marketing campaign to reach untapped demographic segment.

Alerted
Type: Administrative / Office Management
Example: Alerted employees to changes in project priorities.

allayed
Type: Management / Leadership
Example: Allayed employee concerns about pending merger.

alleviated
Type: Management / Leadership
Example: Alleviated pressures caused by temporary staffing shortages by implementing a comprehensive cross-training program.

allocated
Type: Accounting and Finance
Example: Allocated funds for new construction.

allotted
Type: Accounting and Finance
Example: Allotted financial and technical resources to augment staff training.

Altered
Type: Administrative / Office Management
Example: Altered work-flow processes to reduce “holdovers.”

amassed
Type: Management / Leadership
Example: Amassed a formidable team that represented some of the industry’s top talent.

Amended
Type: Administrative / Office Management
Example: Amended text of contracts to clarify buyer and seller responsibilities.

analyzed
Type: Accounting and Finance
Example: Analyzed cost variances and recommended appropriate action.

analyzed
Type: Technical Skills
Example: Analyzed department’s future IT needs and drafted plan to ensure strategic alignment with overall business plan.

annihilated
Type: Sales, Sales Support, Customer Service
Example: Annihilated prime competitor’s market position.

answered
Type: Communication / People
Example: Answered customer inquiries regarding products, delivery, and billing cycle.

anticipated
Type: Management / Leadership
Example: Anticipated industry trends through analysis of economic and business data.

appealed
Type: Communication / People
Example: Appealed to target market by addressing primary concerns.

appeased
Type: Sales, Sales Support, Customer Service
Example: Appeased customers who were upset over rate increases and persuaded them to remain with company.

Appointed
Type: Administrative / Office Management
Example: Appointed to cross-functional task force to solve specific problem.

appraised
Type: Management / Leadership
Example: Appraised situation, considering enterprise-wide impacts on operations and customer satisfaction.

approached
Type: Management / Leadership
Example: Approached by company to rectify underperforming operation.

appropriated
Type: Management / Leadership
Example: Appropriated resources for a much-needed employee-appreciation program.

Approved
Type: Administrative / Office Management
Example: Approved and expedited requests for material.

arbitrated
Type: Communication / People
Example: Arbitrated long-standing disputes, bringing divergent interests to agreement.

aroused
Type: Communication / People
Example: Aroused public interest in new program.

Arranged
Type: Administrative / Office Management
Example: Arranged details for speaker programs (facilities, registration, food and beverages, publicity, volunteers).

Arrived
Type: Administrative / Office Management
Example: Arrived at conclusions based on thorough research and analysis.

ascended
Type: General Skills
Example: Ascended quickly through the ranks, from junior account executive to division manager in less than six years.

asked
Type: Communication / People
Example: Asked by sales manager to present “closing” strategies at national sales meeting.

aspired
Type: Sales, Sales Support, Customer Service
Example: Aspired to generating record sales for company—set new performance benchmarks for sales growth, market penetration, and customer retention.

assembled
Type: Management / Leadership
Example: Assembled a cohesive team of licensed professional staff and technicians.

assessed
Type: Communication / People
Example: Assessed potential impacts to organization and advised executive team on management of critical issues.

associated
Type: Communication / People
Example: Associated with community groups and paraprofessional organizations to expand networking contacts.

Attacked
Type: Administrative / Office Management
Example: Attacked “difficult” projects that had been abandoned by former incumbents.

attained
Type: General Skills
Example: Attained designation as certified widget maker.

audited
Type: Accounting and Finance
Example: Audited construction, agribusiness, manufacturing, general business, service sector, and governmental entities.

augmented
Type: General Skills
Example: Augmented skills through self-study and annual attendance of professional conferences.

Authorized
Type: Administrative / Office Management
Example: Authorized purchase requests for all 14 branch departments and two satellite offices.

averted
Type: Accounting and Finance
Example: Averted potential tax liability.

avoided
Type: Communication / People
Example: Avoided potential customer-relations issues through proactive print and broadcast campaign.

awarded
Type: General Skills
Example: Awarded “Employee of the Year” for contributions to morale and productivity.

balanced
Type: Accounting and Finance
Example: Balanced bank statements for seven entities.

balanced
Type: General Skills
Example: Balanced college, work, and family responsibilities while completing degree.

began
Type: General Skills
Example: Began new program that affected productivity and was subsequently implemented in other branches.

benefited
Type: General Skills
Example: Benefited from company-sponsored training.

bettered
Type: Sales, Sales Support, Customer Service
Example: Bettered prior year’s performance by 20 percent.

Bid
Type: Administrative / Office Management
Example: Bid on new projects that were lucrative to the company.

blended
Type: Communication / People
Example: Blended needs of internal customers (engineering, sales) and brought groups to consensus.

blocked
Type: Management / Leadership
Example: Blocked an attempt by major competitor to court company’s key accounts.

blotted
Type: Sales, Sales Support, Customer Service
Example: Blotted out company’s three-year record of declining sales.

boasted
Type: Sales, Sales Support, Customer Service
Example: Boasted the region’s highest customer-satisfaction ratings.

boosted
Type: Accounting and Finance
Example: Boosted profit margins more than 12 percent.

Bored
Type: Administrative / Office Management
Example: Bored through slow-moving approval process with county, obtaining project permits in half the normal time.

bought
Type: Accounting and Finance
Example: Bought materials and supplies using competitive bid process.

branded
Type: General Skills
Example: Branded by management as trainee with “great potential.”

bridled
Type: Accounting and Finance
Example: Bridled out-of-line expenses through new purchase-order request system.

briefed
Type: Communication / People
Example: Briefed cross-functional team leaders on progress.

broadened
Type: Communication / People
Example: Broadened company’s reach to Hispanic customers.

broke
Type: Sales, Sales Support, Customer Service
Example: Broke company’s 20-year record for new business development.

brought
Type: Accounting and Finance
Example: Brought previously outsourced accounting functions in-house, saving some $25,000 in annual CPA fees.

brought
Type: General Skills
Example: Brought creative new vision to position.

budgeted
Type: Accounting and Finance
Example: Budgeted seasonal workforce requirements.

built
Type: Sales, Sales Support, Customer Service
Example: Built relationships with potential new customers.

bundled
Type: Management / Leadership
Example: Bundled services to gain greater returns.

calculated
Type: Accounting and Finance
Example: Calculated return on investment.

called
Type: Communication / People
Example: Called on network of contacts to help build new business.

Calmed
Type: Administrative / Office Management
Example: Calmed employee concerns about proposed reorganization and maintained productivity throughout change.

captured
Type: Accounting and Finance
Example: Captured 12-percent gain in net profit.

cared
Type: Health Care, Social and Human
Example: Cared for patients with complex, multisymptom diseases.

Carried
Type: Administrative / Office Management
Example: Carried the bulk of responsibility, generating 40 percent of workload among five-member team.

catered
Type: Sales, Sales Support, Customer Service
Example: Catered to exclusive clientele.

caught
Type: General Skills
Example: Caught on quickly, completing six-week training program in less than four weeks.

Caused
Type: Administrative / Office Management
Example: Caused long-standing issues to be resolved through open dialogue and conflict-resolution exercises.

cautioned
Type: Staff Development and Teaching
Example: Cautioned students of consequences associated with drugs and invited ex-gang member as guest speaker on the subject.

celebrated
Type: Staff Development and Teaching
Example: Celebrated major cultural holidays for more than 10 countries as third-grade classroom teacher.

cemented
Type: Sales, Sales Support, Customer Service
Example: Cemented relationships with customers.

certified
Type: Technical Skills
Example: Certified weights and balances of precision equipment.

Chaired
Type: Administrative / Office Management
Example: Chaired committee that explored new compensation structure and incentive program.

challenged
Type: General Skills
Example: Challenged with new assignment that required notable analytical and problem-solving skills.

Changed
Type: Administrative / Office Management
Example: Changed operation from outmoded paper system to electronic system.

charged
Type: Management / Leadership
Example: Charged with reversing downward spiral in sales.

charted
Type: Management / Leadership
Example: Charted new course for company.

charted
Type: Staff Development and Teaching
Example: Charted and provided feedback on students’ progress.

checked
Type: Administrative / Office Management
Example: Checked paperwork for accuracy and completeness.

chose
Type: Administrative / Office Management
Example: Chose interiors and furnishings for new office.

chronicled
Type: Communication / People
Example: Chronicled history of company for 50-year celebration.

circulated
Type: Communication / People
Example: Circulated memos that reduced miscommunications with employees.

circumvented
Type: Administrative / Office Management
Example: Circumvented red tape to move project forward.

cited
Type: General Skills
Example: Cited for exemplary performance.

clarified
Type: Communication / People
Example: Clarified discrepancies in documents.

clarified
Type: Staff Development and Teaching
Example: Clarified textbook material.

classified
Type: Administrative / Office Management
Example: Classified material by date and category.

cleaned
Type: Administrative / Office Management
Example: Cleaned up filing backlog.

cleared
Type: Administrative / Office Management
Example: Cleared personnel for assignments.

closed
Type: Accounting and Finance
Example: Closed books monthly.

closed
Type: Sales, Sales Support, Customer Service
Example: Closed sales for junior account executives, securing business from 95 percent of customers closed.

coached
Type: Staff Development and Teaching
Example: Coached new hires throughout three-month orientation period.

collaborated
Type: General Skills
Example: Collaborated with interdepartmental team of accounting, engineering, operations, sales, and distribution.

collaborated
Type: Staff Development and Teaching
Example: Collaborated with special-education instructors and resource teachers to develop individualized educational plans for students with special needs.

collected
Type: Accounting and Finance
Example: Collected on accounts 180 days past due.

comforted
Type: Health Care, Social and Human
Example: Comforted victims as member of first-response team.

commanded
Type: Management / Leadership
Example: Commanded highly skilled technical team of Ph.D. scientists engaged in biogenetic research.

commenced
Type: Administrative / Office Management
Example: Commenced work on complex, two-year project.

commended
Type: Management / Leadership
Example: Commended team efforts and individual contributions in company newsletter.

commissioned
Type: Management / Leadership
Example: Commissioned with task of launching new digital PCS operation.

committed
Type: General Skills
Example: Committed time, talents, and resources to community and industry associations.

communicated
Type: Communication / People
Example: Communicated news and progress to satellite offices.

communicated
Type: General Skills
Example: Communicated regularly with home office, department leaders, vendors, and customers.

communicated
Type: Staff Development and Teaching
Example: Communicated complex theories in easily understood, relational concepts.

compared
Type: Accounting and Finance
Example: Compared five-year statistical history with current data.

complemented
Type: Management / Leadership
Example: Complemented sales of ABC product with creation of unique add-on service.

completed
Type: General Skills
Example: Completed tasks within time and budget constraints.

complied
Type: Administrative / Office Management
Example: Complied with federal and state regulations.

composed
Type: Communication / People
Example: Composed copy for collateral marketing materials.

computed
Type: Accounting and Finance
Example: Computed depreciation schedules.

conceived
Type: Management / Leadership
Example: Conceived idea for marketing partnership with popular radio station and regional shopping mall.

conceptualized
Type: Technical Skills
Example: Conceptualized and developed scripts to support infrastructure security—scripts were subsequently used as models for current monitoring tools.

conducted
Type: Management / Leadership
Example: Conducted financial, legal, and business affairs of organization.

conducted
Type: Staff Development and Teaching
Example: Conducted interactive training sessions.

conferred
Type: Management / Leadership
Example: Conferred with industry analysts.

confirmed
Type: Administrative / Office Management
Example: Confirmed and expedited orders.

connected
Type: Technical Skills
Example: Connected satellite users with main office through networking devices.

conserved
Type: General Skills
Example: Conserved limited operating funds for startup company.

considered
Type: Management / Leadership
Example: Considered and encouraged input from all levels of the organization.

consoled
Type: Health Care, Social and Human
Example: Consoled victims and family members.

consolidated
Type: Administrative / Office Management
Example: Consolidated four operations in Vermont and Colorado into a centralized unit.

consolidated
Type: Management / Leadership
Example: Consolidated production lines from three locations.

constructed
Type: Management / Leadership
Example: Constructed new production facility, business offices, and showroom.

consulted
Type: Management / Leadership
Example: Consulted with purchasing managers and decision makers throughout sales cycle to ensure purchases would solve specific customer needs.

consummated
Type: Sales, Sales Support, Customer Service
Example: Consummated complex transactions involving cooperation between multiple entities.

continued
Type: Administrative / Office Management
Example: Continued department’s ranking as most productive among 12 branches, generating average billable rate of 92.9 percent.

contracted
Type: Management / Leadership
Example: Contracted with raw materials suppliers at savings of 20 percent.

contributed
Type: General Skills
Example: Contributed to company’s mission of providing affordable staffing solutions.

controlled
Type: Accounting and Finance
Example: Controlled labor and operating expenses within budget.

converted
Type: Management / Leadership
Example: Converted company from manual operation to paperless system.

conveyed
Type: Communication / People
Example: Conveyed procedural changes in a timely manner.

convinced
Type: Sales, Sales Support, Customer Service
Example: Convinced customers to shift loyalties from competitors and try XYZ products.

cooperated
Type: General Skills
Example: Cooperated with members from all six departments to accomplish special projects.

coordinated
Type: Administrative / Office Management
Example: Coordinated multidisciplinary team in meeting all project benchmarks.

corrected
Type: Administrative / Office Management
Example: Corrected processes to eliminate downtime.

corrected
Type: Accounting and Finance
Example: Corrected history of nonexistent budget planning, establishing detailed budgeting and cash-flow reporting process.

corresponded
Type: Communication / People
Example: Corresponded with Internet customers and catalogued standard responses for common questions.

counseled
Type: Administrative / Office Management
Example: Counseled probationary employees on methods to improve work performance.

counseled
Type: Health Care, Social and Human
Example: Counseled client caseload with a variety of affective and schizophrenic disorders.

counteracted
Type: Accounting and Finance
Example: Counteracted increase in rental expenses with decrease in communications expenses.

created
Type: General Skills
Example: Created new programs and systems to meet demands.

created
Type: Technical Skills
Example: Created reference materials, quickly bringing technicians and system operators to high levels of competency.

critiqued
Type: Communication / People
Example: Critiqued copy for new marketing materials.

cultivated
Type: Sales, Sales Support, Customer Service
Example: Cultivated relationships with key referral contacts in the OEM market.

cut
Type: Accounting and Finance
Example: Cut costs in primary expense category by 45 percent.

dealt
Type: Management / Leadership
Example: Dealt with complex issues affecting sales and customer satisfaction.

decoded
Type: Technical Skills
Example: Decoded encrypted data.

decreased
Type: Accounting and Finance
Example: Decreased operating budget five percent annually, despite rising raw-materials costs.

dedicated
Type: Health Care, Social and Human
Example: Dedicated to serving women recovering from domestic abuse.

defined
Type: Communication / People
Example: Defined position responsibilities and performance standards.

defrayed
Type: Accounting and Finance
Example: Defrayed costs by implementing new rental program.

delegated
Type: Administrative / Office Management
Example: Delegated assignments to technical and administrative teams.

delineated
Type: Communication / People
Example: Delineated program goals and implementation phases.

delivered
Type: Management / Leadership
Example: Delivered above-average returns.

demonstrated
Type: Communication / People
Example: Demonstrated products at sales presentations.

demonstrated
Type: Staff Development and Teaching
Example: Demonstrated principles through laboratory experiments.

described
Type: Communication / People
Example: Described complex, technical data in laymen’s terms.

designated
Type: Administrative / Office Management
Example: Designated team leaders for new reengineering effort.

designed
Type: Management / Leadership
Example: Designed an innovative and well-received employee review system.

designed
Type: Staff Development and Teaching
Example: Designed engaging, entertaining lessons for adult students.

designed
Type: Technical Skills
Example: Designed software solutions for widget-processing industry.

detailed
Type: Administrative / Office Management
Example: Detailed performance expectations to subordinates.

detected
Type: Technical Skills
Example: Detected faulty components.

determined
Type: Management / Leadership
Example: Determined pricing structure based on market research and economic projections.

developed
Type: Management / Leadership
Example: Developed inexperienced employees into solid performers.

devised
Type: Management / Leadership
Example: Devised “boutique customer-service” program to counter megaretailer’s entry into market.

devoted
Type: Health Care, Social and Human
Example: Devoted more than a decade of professional service to underserved migrant populations.

diffused
Type: Communication / People
Example: Diffused volatile situation through “flash fax” communication with prime supporters.

directed
Type: Management / Leadership
Example: Directed 17-member staff in finance, information systems, customer service, and sales functions.

disbursed
Type: Accounting and Finance
Example: Disbursed construction funds to subcontractors.

discussed
Type: Communication / People
Example: Discussed methods to solve problems.

dispatched
Type: Administrative / Office Management
Example: Dispatched drivers to expedite deliveries and maximize backhauls.

displayed
Type: Sales, Sales Support, Customer Service
Example: Displayed equipment and fielded questions regarding operation, maintenance, and warranty.

disposed
Type: Accounting and Finance
Example: Disposed of assets associated with closure of Acton office.

disseminated
Type: Administrative / Office Management
Example: Disseminated directives from corporate office and interpreted policy to employees.

disseminated
Type: Communication / People
Example: Disseminated newsworthy information to key customers.

dissolved
Type: Accounting and Finance
Example: Dissolved partnership and restructured organization as limited liability corporation.

distributed
Type: Accounting and Finance
Example: Distributed grant money to 12 school sites.

divested
Type: Accounting and Finance
Example: Divested nonperforming assets.

divided
Type: Administrative / Office Management
Example: Divided departmental responsibilities to better distribute workload.

documented
Type: Administrative / Office Management
Example: Documented baseline measurements to provide historical data.

doubled
Type: Accounting and Finance
Example: Doubled returns on pension fund investments.

doubled
Type: Sales, Sales Support, Customer Service
Example: Doubled sales volume during first year in territory, a record for the company.

drafted
Type: Communication / People
Example: Drafted legal documents.

drove
Type: Sales, Sales Support, Customer Service
Example: Drove sales increases by focusing on high-net-profit items.

earned
Type: Accounting and Finance
Example: Earned “gold star” on audit package from Big 6 firm, a first for the company.

eased
Type: Health Care, Social and Human
Example: Eased tensions in multiracial, inner-city neighborhood.

economized
Type: Accounting and Finance
Example: Economized on use of contract labor without sacrificing quality or integrity of financial data.

edited
Type: Communication / People
Example: Edited and proofed copy.

educated
Type: Staff Development and Teaching
Example: Educated students in an open classroom setting.

elaborated
Type: Communication / People
Example: Elaborated on product benefits.

elected
Type: General Skills
Example: Elected by peers as department representative for new task force.

elicited
Type: Communication / People
Example: Elicited favorable coverage from broadcast and print media.

eliminated
Type: Accounting and Finance
Example: Eliminated variances in financial data through redesign of accounting system.

embraced
Type: Health Care, Social and Human
Example: Embraced the uniqueness and worth of all cultures.

empowered
Type: Management / Leadership
Example: Empowered employees through information access and shared decision-making protocol.

empowered
Type: Staff Development and Teaching
Example: Empowered at-risk students by exposing them to college and career opportunities.

enabled
Type: Staff Development and Teaching
Example: Enabled students with learning disabilities to grasp new concepts.

encouraged
Type: Health Care, Social and Human
Example: Encouraged clients recovering from substance abuse.

ended
Type: Management / Leadership
Example: Ended a four-year term of negative earnings.

enforced
Type: Administrative / Office Management
Example: Enforced corporate policy to improve productivity.

engaged
Type: Communication / People
Example: Engaged customers in open-ended questions.

enhanced
Type: Administrative / Office Management
Example: Enhanced systems already in place to boost efficiency.

enlarged
Type: Sales, Sales Support, Customer Service
Example: Enlarged territory, tapping under-serviced outlying areas.

enlisted
Type: Administrative / Office Management
Example: Enlisted the aid of marketing and sales to better understand customer needs.

enriched
Type: Health Care, Social and Human
Example: Enriched the lives of at-risk children through linkages with a mentor program.

enrolled
Type: Administrative / Office Management
Example: Enrolled new customers in program.

ensured
Type: Administrative / Office Management
Example: Ensured compliance with federal and state regulations.

entered
Type: Administrative / Office Management
Example: Entered data on computer system and generated reports.

enticed
Type: Sales, Sales Support, Customer Service
Example: Enticed new customers through attractive displays and creative promotions.

equipped
Type: Staff Development and Teaching
Example: Equipped developmentally delayed adolescents with daily living skills (shopping, banking, arranging transportation, and so on).

equipped
Type: Technical Skills
Example: Equipped district with videoconferencing capabilities.

established
Type: Management / Leadership
Example: Established infrastructure for new organization, developing human resources, accounting, information systems, and service departments in four weeks.

established
Type: Sales, Sales Support, Customer Service
Example: Established company as a significant player in the home health care market.

estimated
Type: Accounting and Finance
Example: Estimated return-on-investment for proposed equipment purchases.

evaluated
Type: Management / Leadership
Example: Evaluated staff performance and provided development plans to promote employee career growth.

evaluated
Type: Technical Skills
Example: Evaluated system failures and pinpointed errors.

examined
Type: Administrative / Office Management
Example: Examined summary data and made recommendations.

exceeded
Type: Accounting and Finance
Example: Exceeded projections for cost reductions, finishing year at 11 percent under budget.

exceeded
Type: General Skills
Example: Exceeded performance criteria, earning top marks on recent evaluation.

exchanged
Type: Management / Leadership
Example: Exchanged ideas, challenges, and encouragement in a group of select business leaders from various disciplines.

executed
Type: Accounting and Finance
Example: Executed lending documents.

exercised
Type: Sales, Sales Support, Customer Service
Example: Exercised discretion in negotiating financing terms on sales of up to $10,000.

expanded
Type: Management / Leadership
Example: Expanded operation to maximum capacity.

expanded
Type: Technical Skills
Example: Expanded system capabilities.

experienced
Type: Management / Leadership
Example: Experienced in full range of project management, from concept through completion.

experimented
Type: Management / Leadership
Example: Experimented with alternative distribution sources, one of which enabled product to reach market two weeks faster than normal.

explained
Type: Communication / People
Example: Explained confusing legalese to second-language learners.

expressed
Type: Communication / People
Example: Expressed appreciation to medical center’s volunteer staff by hosting a well-received masquerade ball.

extended
Type: Administrative / Office Management
Example: Extended life of equipment through proper maintenance and service.

fabricated
Type: Administrative / Office Management
Example: Fabricated models using CNC equipment.

fabricated
Type: Technical Skills
Example: Fabricated components per customer specifications.

facilitated
Type: Administrative / Office Management
Example: Facilitated weekly employee meetings.

facilitated
Type: General Skills
Example: Facilitated change environment during reengineering process.

facilitated
Type: Technical Skills
Example: Facilitated complex migration to updated operating system.

factored
Type: Accounting and Finance
Example: Factored soft costs into equations.

familiarized
Type: Sales, Sales Support, Customer Service
Example: Familiarized customers with company features and benefits.

fashioned
Type: Administrative / Office Management
Example: Fashioned new model to support paperless work environment.

fielded
Type: Communication / People
Example: Fielded questions from audience.

filed
Type: Administrative / Office Management
Example: Filed documents with state and regulatory agencies.

financed
Type: Accounting and Finance
Example: Financed aggressive expansion, providing financial savvy and tax expertise to position company for profitable mergers and acquisitions activity.

finished
Type: General Skills
Example: Finished tasks in a timely manner to meet critical deadlines.

fixed
Type: Technical Skills
Example: Fixed recurring problems that had eluded prior technicians.

focused
Type: Communication / People
Example: Focused company newsletter on issues of greatest interest to customers.

followed
Type: Administrative / Office Management
Example: Followed clinical protocols.

forecast
Type: Accounting and Finance
Example: Forecast line items for annual budget.

forged
Type: Sales, Sales Support, Customer Service
Example: Forged alliance with respected service company, providing customers with value-added service for future maintenance and repair needs.

formed
Type: Administrative / Office Management
Example: Formed alliance with key vendor and provided onsite office space for vendor partnership program.

formulated
Type: Accounting and Finance
Example: Formulated financial models.

forwarded
Type: Administrative / Office Management
Example: Forwarded orders to order processing.

fostered
Type: Health Care, Social and Human
Example: Fostered relationships with geriatric clients.

fought
Type: Sales, Sales Support, Customer Service
Example: Fought competitor entry into market with aggressive promotional campaign.

found
Type: Management / Leadership
Example: Found new vendors through Internet searches.

framed
Type: Management / Leadership
Example: Framed plans for spin-off subsidiary to stabilize sales in slow winter months.

fulfilled
Type: Administrative / Office Management
Example: Fulfilled contract requirements.

functioned
Type: General Skills
Example: Functioned efficiently in a self-directed position.

funded
Type: Accounting and Finance
Example: Funded loans, generating an average of $885,000 per month against a goal of $750,000 per month.

furthered
Type: General Skills
Example: Furthered the department’s goals for customer service.

gained
Type: Accounting and Finance
Example: Gained significant ground in cleaning up two-year records-maintenance backlog.

gained
Type: Sales, Sales Support, Customer Service
Example: Gained significant strides with previously “no see” accounts, earning audiences with influential decision makers in the XYZ industry.

garnered
Type: Communication / People
Example: Garnered support of government officials for new construction project.

gathered
Type: Administrative / Office Management
Example: Gathered, assembled, and analyzed monthly production data.

gauged
Type: Technical Skills
Example: Gauged user needs and system capabilities and recommended appropriate hardware upgrade.

gave
Type: Sales, Sales Support, Customer Service
Example: Gave presentations in a variety of community, school, and business forums.

generated
Type: Accounting and Finance
Example: Generated highest billable production in a seven-member public accounting firm and attracted 20-plus new clients to firm.

generated
Type: Sales, Sales Support, Customer Service
Example: Generated 175 new accounts that each averaged an opening order of $7,000.

graduated
Type: General Skills
Example: Graduated with solid general management skills from prestigious training program.

grasped
Type: Technical Skills
Example: Grasped quickly concepts and procedures for new operating system and selected from staff of 12 to train other technologists (training is normally outsourced).

greeted
Type: Communication / People
Example: Greeted customers and remembered unique personal facts, such as birth of a child or a special career achievement.

grew
Type: Sales, Sales Support, Customer Service
Example: Grew territory sales, channeling efforts away from small physician practices to major health care organizations.

grouped
Type: Staff Development and Teaching
Example: Grouped diverse students—those from various academic levels and cultural backgrounds—to implement a cooperative-learning pilot program.

grouped work
Type: Administrative / Office Management
Example: Grouped employees into cross-disciplinary teams.

guided
Type: Staff Development and Teaching
Example: Guided students through the maze of accessing financial aid.

handled
Type: Administrative / Office Management
Example: Handled 20-percent increase in work volume.

headed
Type: Management / Leadership
Example: Headed task force that reengineered warehousing and distribution functions.

healed
Type: Health Care, Social and Human
Example: Healed volatile, blended-family relationships.

heightened
Type: Communication / People
Example: Heightened consumers’ awareness of product through aggressive telemarketing campaign.

held
Type: Administrative / Office Management
Example: Held expenses below budget.

helped
Type: Health Care, Social and Human
Example: Helped clients access no-cost or low-cost community resources.

hoisted
Type: Sales, Sales Support, Customer Service
Example: Hoisted branch sales volume from bottom quartile to top five percent in a region of 35 branches.

honed
Type: Technical Skills
Example: Honed troubleshooting skills through advanced IBM component-level troubleshooting course.

hosted
Type: Communication / People
Example: Hosted informal luncheons for ancillary medical staff.

hurried
Type: Administrative / Office Management
Example: Hurried key-account orders through manufacturing and distribution.

identified
Type: Technical Skills
Example: Identified user needs and modified system accordingly.

ignited
Type: Sales, Sales Support, Customer Service
Example: Ignited stagnant sales operation, showing a 14 percent gain after four prior years of “flat” sales.

implemented
Type: Administrative / Office Management
Example: Implemented program to improve productivity.

implemented
Type: Staff Development and Teaching
Example: Implemented new curriculum that focused on science and technology in the primary grades.

imported
Type: Administrative / Office Management
Example: Imported raw materials from European supplier at roughly half the cost.

improved
Type: General Skills
Example: Improved productivity ratings by 12 percent.

incited
Type: Sales, Sales Support, Customer Service
Example: Incited sales team to record performance through motivational training and product incentives.

included
Type: Management / Leadership
Example: Included personnel in planning and decision-making process.

incorporated
Type: Administrative / Office Management
Example: Incorporated customer-driven focus into all levels of organization.

increased
Type: Accounting and Finance
Example: Increased average audit realization by 50 percent.

increased
Type: General Skills
Example: Increased billable hours by 15 percent.

indicated
Type: Communication / People
Example: Indicated unique features that differentiated product.

influenced
Type: Communication / People
Example: Influenced decision makers.

influenced
Type: Management / Leadership
Example: Influenced decision makers to fund pilot tests for experimental products.

influenced
Type: Staff Development and Teaching
Example: Influenced change in the lives of at-risk young people, several of whom turned from gang involvement and finished high school.

informed
Type: Communication / People
Example: Informed the public of upcoming events.

informed
Type: Staff Development and Teaching
Example: Informed seminar attendees of regulatory changes and compliance issues.

infused
Type: Sales, Sales Support, Customer Service
Example: Infused sales team with confidence to win top region sales honor, outproducing regions in major metropolitan areas.

initiated
Type: General Skills
Example: Initiated systems that eliminated variances in inventory data.

initiated
Type: Management / Leadership
Example: Initiated company’s entry into the public-works sector, a volatile yet highly lucrative market.

inserviced
Type: Staff Development and Teaching
Example: Inserviced staff on techniques to recognize signs of substance abuse.

inspired
Type: Management / Leadership
Example: Inspired employees by modeling leadership and responsibility in work and community commitments.

installed
Type: Technical Skills
Example: Installed new system, providing users with uninterrupted service during project.

instilled
Type: Management / Leadership
Example: Instilled new sense of direction to old-line company with floundering sales.

instituted
Type: Management / Leadership
Example: Instituted program to reward employees for suggesting ideas that were accepted for companywide implementation.

instructed
Type: Staff Development and Teaching
Example: Instructed classes in American history.

integrated
Type: Administrative / Office Management
Example: Integrated information systems unit with sales and production functions, focusing technical team on meeting needs of field sales staff and customers.

integrated
Type: Technical Skills
Example: Integrated accounting functions with sales, warehousing, and shipping.

interceded
Type: Health Care, Social and Human
Example: Interceded on behalf of non-English-speaking clients.

interested
Type: Sales, Sales Support, Customer Service
Example: Interested prospective customers in product through free trial subscription; converted 80 percent of subscribers to long-term contracts.

interpreted
Type: Administrative / Office Management
Example: Interpreted raw data into meaningful material for program planning.

interpreted
Type: Communication / People
Example: Interpreted documents and conversations for Spanish-speaking customers.

intervened
Type: Health Care, Social and Human
Example: Intervened on behalf of minors.

introduced
Type: Communication / People
Example: Introduced new personnel policies to staff.

invented
Type: Administrative / Office Management
Example: Invented device to speed file processing.

inventoried
Type: Administrative / Office Management
Example: Inventoried 10,000 SKUs using new computer software.

invested
Type: Accounting and Finance
Example: Invested reserve funds to perform above industry average, representing an additional four percent in profits.

investigated
Type: Technical Skills
Example: Investigated recurring computer crashes; traced glitch to vendor software and served as liaison in problem resolution.

invited
Type: Management / Leadership
Example: Invited employee participation in reengineering process.

involved
Type: Sales, Sales Support, Customer Service
Example: Involved in industry, community, and nonprofit organizations as part of networking efforts.

isolated
Type: Technical Skills
Example: Isolated technical malfunctions at the component level.

issued
Type: Management / Leadership
Example: Issued corporate directives for aggressive business-development initiative.

jacked up
Type: Sales, Sales Support, Customer Service
Example: Jacked up lagging sales to finish year on budget.

joined
Type: Management / Leadership
Example: Joined forces with allied agencies for unique private-public sector partnership.

kept
Type: Communication / People
Example: Kept employees informed of industry advancements.

kindled
Type: Health Care, Social and Human
Example: Kindled hope for family members of children suffering from leukemia.

knitted
Type: Management / Leadership
Example: Knitted together a unique team representing broad government, media, business, and education segments of community.

launched
Type: Sales, Sales Support, Customer Service
Example: Launched new product, gaining full and maximum distribution with all key customers.

learned
Type: Administrative / Office Management
Example: Learned new software through independent study; served as resource to train other users.

lectured
Type: Staff Development and Teaching
Example: Lectured on material and provided follow-up, hands-on learning opportunities.

led
Type: General Skills
Example: Led team that designed operationally sound infrastructure to support aggressive growth phase.

led
Type: Management / Leadership
Example: Led small, private company through volatile period associated with competition from well-financed national rival.

lessened
Type: Management / Leadership
Example: Lessened impact of critical patent expiration by issuing competitive pricing initiative and exploring broader market imponent as focus for new business development.

leveraged
Type: Sales, Sales Support, Customer Service
Example: Leveraged position with new customers, offering impressive record for service and reliability.

lifted
Type: Health Care, Social and Human
Example: Lifted the spirits of geriatric patients through movement and music-therapy sessions.

linked
Type: Sales, Sales Support, Customer Service
Example: Linked customers with informational resources as value-added service.

liquidated
Type: Accounting and Finance
Example: Liquidated outdated stock.

listened
Type: Management / Leadership
Example: Listened to employee suggestions for improving systems; implemented several proposals that improved productivity and earned handsome bonuses for employees.

locked
Type: Accounting and Finance
Example: Locked in interest rates at record low.

looked
Type: Management / Leadership
Example: Looked for new methods to boost productivity.

made
Type: Accounting and Finance
Example: Made monthly journal entries.

made
Type: Sales, Sales Support, Customer Service
Example: Made inroads and headway with previously inaccessible clients.

maintained
Type: Administrative / Office Management
Example: Maintained commercial and industrial properties.

managed
Type: Accounting and Finance
Example: Managed finance and accounting functions, including budgeting, cost accounting, managerial accounting, financial reporting, banking relationships, and purchasing.

managed
Type: Management / Leadership
Example: Managed full scope of operations.

mandated
Type: Management / Leadership
Example: Mandated intensive employee development and advancement program.

maneuvered
Type: Management / Leadership
Example: Maneuvered organization through cumber-some regulatory changes.

marked
Type: Administrative / Office Management
Example: Marked materials for shipment.

marketed
Type: Sales, Sales Support, Customer Service
Example: Marketed full line of products and services.

mastered
Type: General Skills
Example: Mastered new concepts quickly, qualifying for promotion to next level six weeks ahead of schedule.

mastered
Type: Technical Skills
Example: Mastered intricacies of new software and was called on as resident expert to explain advanced functions.

measured
Type: Administrative / Office Management
Example: Measured and analyzed productivity.

mediated
Type: Communication / People
Example: Mediated conflicts between staff and administration.

mended
Type: Sales, Sales Support, Customer Service
Example: Mended relationships with clients who had not received personal sales calls in more than a year.

mentored
Type: Staff Development and Teaching
Example: Mentored new teachers, providing guidance on classroom management, discipline, and lesson plans.

merged
Type: Management / Leadership
Example: Merged disparate operational systems into cohesive program.

merited
Type: Management / Leadership
Example: Merited the attention of corporate headquarters for improvements in all performance areas.

minimized
Type: Accounting and Finance
Example: Minimized risk and exposure.

mobilized
Type: Management / Leadership
Example: Mobilized cross-functional work teams to service new customer that virtually doubled revenue for company.

modeled
Type: Management / Leadership
Example: Modeled leadership through hands-on involvement in business operations and promotion of new open-door policy.

moderated
Type: Communication / People
Example: Moderated monthly Internet chats for industry association.

modified
Type: Administrative / Office Management
Example: Modified program to meet needs of regional users.

molded
Type: Administrative / Office Management
Example: Molded inexperienced workers into competent professionals through intensive mentoring and staff-development initiative.

monitored
Type: Administrative / Office Management
Example: Monitored progress, analyzed variances, and took corrective action.

monopolized
Type: Sales, Sales Support, Customer Service
Example: Monopolized high-tech widget market, capturing approximately 65 percent of total market sales in geographic area.

motivated
Type: Management / Leadership
Example: Motivated distributor network to promote company product line as priority product.

mounted
Type: Management / Leadership
Example: Mounted aggressive campaign to counter competition from megaretailer.

moved
Type: Administrative / Office Management
Example: Moved proposal through committee to meet peak seasonal demands.

multiplied
Type: Administrative / Office Management
Example: Multiplied productivity as a result of technology and training initiatives.

named
Type: General Skills
Example: Named “Employee of the Year,” an honor voted on by both management and employees.

narrowed
Type: Management / Leadership
Example: Narrowed gap between dominant market-share leader.

navigated
Type: Management / Leadership
Example: Navigated course to enable company to comply with complex set of new environmental restrictions.

negotiated
Type: Communication / People
Example: Negotiated contracts to benefit of company.

negotiated
Type: Sales, Sales Support, Customer Service
Example: Negotiated financing terms, delivery costs, and quantity discounts.

nominated
Type: General Skills
Example: Nominated “Teacher of the Year,” one of five in a district with 200 teachers.

notified
Type: Administrative / Office Management
Example: Notified customers of changes in pricing and delivery schedules.

nursed
Type: Health Care, Social and Human
Example: Nursed outpatient HIV patients, administering antibiotic, antiviral, chemotherapy, and investigational agents.

nurtured
Type: Health Care, Social and Human
Example: Nurtured relationships between disassociated family members.

nurtured
Type: Sales, Sales Support, Customer Service
Example: Nurtured relationships with key accounts, increasing frequency of call cycle from six to four weeks.

obtained
Type: Administrative / Office Management
Example: Obtained authorization from headquarters for new program.

offered
Type: General Skills
Example: Offered assistance on special projects.

omitted
Type: Administrative / Office Management
Example: Omitted duplicative steps to improve departmental productivity.

opened
Type: Sales, Sales Support, Customer Service
Example: Opened new territory and attained projected goals.

operated
Type: Administrative / Office Management
Example: Operated full range of business-office equipment.

optimized
Type: General Skills
Example: Optimized use of time and resources.

ordered
Type: Administrative / Office Management
Example: Ordered business-office supplies.

organized
Type: Administrative / Office Management
Example: Organized office and warehouse space to accommodate 25-percent increase in volume.

organized
Type: General Skills
Example: Organized work to meet project benchmarks.

originated
Type: Accounting and Finance
Example: Originated qualified, complete, and accurate loan packages.

outdistanced
Type: Sales, Sales Support, Customer Service
Example: Outdistanced competitors by providing impressive multimedia sales presentations, preferred customer pricing, and free user training.

outlined
Type: Administrative / Office Management
Example: Outlined proposal for new system.

overcame
Type: Management / Leadership
Example: Overcame inherited problem associated with open order file approaching $8 million with 80 percent back orders—within nine weeks, reduced file to $2.5 million with 25 percent back orders.

overhauled
Type: General Skills
Example: Overhauled position, transforming it from a process-only function to information-based service with significant customer interaction.

oversaw
Type: Administrative / Office Management
Example: Oversaw diverse, multilingual staff.

paced
Type: Management / Leadership
Example: Paced implementation phases to sustain aggressive growth, projected to continue at an annual rate of 36 percent for the next five years.

packaged
Type: Administrative / Office Management
Example: Packaged products using computer-controlled machinery.

packed
Type: Administrative / Office Management
Example: Packed shipments for export.

pared
Type: Administrative / Office Management
Example: Pared reporting process to virtually half the original time.

participated
Type: General Skills
Example: Participated on multidisciplinary task force that planned new technology upgrade.

partnered
Type: General Skills
Example: Partnered with customers, helping them attain their goals for retail sales.

penetrated
Type: Sales, Sales Support, Customer Service
Example: Penetrated Hispanic market, generating an additional 35 percent in sales.

pepped
Type: Management / Leadership
Example: Pepped up the production of an experienced workforce by providing innovative time-off-for-performance and pension-plan incentives.

perceived
Type: Administrative / Office Management
Example: Perceived need for improved customer communications and helped design new program.

performed
Type: General Skills
Example: Performed the following management-support functions: represented chief executive before various employee groups, task forces, and community organizations; orchestrated internal administrative affairs; supervised nine-member office staff; and coordinated executive’s site visitation for 70 district locations.

persuaded
Type: Communication / People
Example: Persuaded customers to buy products, overcoming various stalls and objections.

piloted
Type: Management / Leadership
Example: Piloted program that enabled new products to clear research and development phase in nearly half the time.

pioneered
Type: Administrative / Office Management
Example: Pioneered use of just-in-time purchasing program, a concept new to the medical industry.

placed
Type: Administrative / Office Management
Example: Placed candidates in job-appropriate summer internships.

placed
Type: Administrative / Office Management
Example: Prepared statistical and narrative reports for presentation to board of directors.

planned
Type: Accounting and Finance
Example: Planned business process reengineering that led to an 11-percent rise in gross margins.

planned
Type: Management / Leadership
Example: Planned six-month, one-year, and five-year goals for operation.

planned
Type: Technical Skills
Example: Planned move of mission-critical business systems to alternative computing platform, including all international business support, publications, regulatory, and distribution systems.

pointed
Type: Management / Leadership
Example: Pointed mailroom department in new direction, transitioning it from a process orientation to an internal customer-service focus.

praised
Type: Communication / People
Example: Praised support staff for contributions.

prepared
Type: Accounting and Finance
Example: Prepared comprehensive operating and capital budgets.

prescribed
Type: Health Care, Social and Human
Example: Prescribed therapeutic activities to facilitate restoration of movement.

presented
Type: Communication / People
Example: Presented workshops for licensed and technical staff.

preserved
Type: Technical Skills
Example: Preserved integrity of data.

presided
Type: Management / Leadership
Example: Presided over monthly unit meetings.

prevented
Type: Technical Skills
Example: Prevented system failures that had plagued previous system administrators.

printed
Type: Administrative / Office Management
Example: Printed and distributed weekly reports to satellite offices.

prioritized
Type: Administrative / Office Management
Example: Prioritized projects and established timelines.

processed
Type: General Skills
Example: Processed sales orders for international customers.

procured
Type: Administrative / Office Management
Example: Procured raw materials from domestic and overseas vendors.

produced
Type: Administrative / Office Management
Example: Produced full line of widget products.

produced
Type: Communication / People
Example: Produced series of television advertisements.

profiled
Type: Communication / People
Example: Profiled customers for inclusion in contact database.

profited
Type: Management / Leadership
Example: Profited from new export program that generated a 40-percent return.

programmed
Type: Technical Skills
Example: Programmed in ASP.net, XML, C#.net, CSS, IIS, SQL Server, and Oracle PL/SQL.

progressed
Type: General Skills
Example: Progressed with company’s growth, beginning as secretary for startup operation and advancing to administrative manager for a six-branch district.

projected
Type: Accounting and Finance
Example: Projected returns based on various scenarios.

promoted
Type: General Skills
Example: Promoted through a variety of operations and customer-service positions.

proofread
Type: Communication / People
Example: Proofread memos, correspondence, reports, print advertisements, and various collateral marketing materials.

proposed
Type: Administrative / Office Management
Example: Proposed reorganization of department that was accepted by corporate and subsequently adopted nationwide.

proposed
Type: General Skills
Example: Proposed new vision for customer service—assembled materials that responded to issues and simultaneously promoted new products or future purchases.

provided
Type: Administrative / Office Management
Example: Provided management with weekly analysis of administration and operations.

pruned
Type: Management / Leadership
Example: Pruned several middle-management layers from old-line company on verge of bankruptcy.

publicized
Type: Communication / People
Example: Publicized all new product releases, staff advancements, company awards, and community service.

published
Type: Communication / People
Example: Published annual reports, newsletters, and other communiqués.

purchased
Type: Accounting and Finance
Example: Purchased raw materials from overseas sources.

pursued
Type: Sales, Sales Support, Customer Service
Example: Pursued high-net-margin accounts, bringing in six new large insurance agency contracts.

pushed
Type: Management / Leadership
Example: Pushed company toward Internet marketing while electronic commerce was in its infancy—early entry positioned company as a primary resource for information, as well as products and services.

quadrupled
Type: Sales, Sales Support, Customer Service
Example: Quadrupled sales during tenure with firm.

queried
Type: Communication / People
Example: Queried database for relevant information.

quizzed
Type: Staff Development and Teaching
Example: Quizzed students on course material.

raised
Type: Management / Leadership
Example: Raised expectations for all levels of employees and provided aggressive staff-development program that equipped employees with tools to excel.

rallied
Type: Management / Leadership
Example: Rallied employees after unexpected death of company’s respected founder and chief executive officer.

ranked
Type: Sales, Sales Support, Customer Service
Example: Ranked as top producer among sales team of 10.

reached
Type: Communication / People
Example: Reached target market through a combination of print advertising vehicles.

read
Type: General Skills
Example: Read as many as 15 industry journals, business newspapers, and financial magazines monthly.

rebuilt
Type: Sales, Sales Support, Customer Service
Example: Rebuilt territory that had suffered from merger restructuring.

received
Type: Administrative / Office Management
Example: Received praise for leadership in chairing new quality-improvement committee.

recognized
Type: Communication / People
Example: Recognized employee contributions with new employee-appreciation program.

recommended
Type: Administrative / Office Management
Example: Recommended revisions to contracts based on statistical analysis.

reconciled
Type: Accounting and Finance
Example: Reconciled discrepancies in accounting records.

reconciled
Type: Health Care, Social and Human
Example: Reconciled victims and offenders through court-ordered reconciliation program.

reconstructed
Type: Technical Skills
Example: Reconstructed corrupted data using various software tools.

recorded
Type: Administrative / Office Management
Example: Recorded data for future use.

recovered
Type: Accounting and Finance
Example: Recovered losses associated with flooding disaster.

recruited
Type: Management / Leadership
Example: Recruited talented team of engineers, researchers, and technical staff.

rectified
Type: Management / Leadership
Example: Rectified organizational issues affecting order turnaround.

redirected
Type: Management / Leadership
Example: Redirected efforts of sales team to focus on high-net, repeat sales.

reduced
Type: Accounting and Finance
Example: Reduced primary expense category by 25 percent.

reengineered
Type: Management / Leadership
Example: Reengineered business units enterprise-wide.

reengineered
Type: Technical Skills
Example: Reengineered data-management foundation on IBM mainframe platform from VSAM flat-file environment to SQL-based DB.

referred
Type: Health Care, Social and Human
Example: Referred clients to community resources that provided financial aid, health care services, and work-skills training.

registered
Type: Administrative / Office Management
Example: Registered R&D products with patent office.

rehabilitated
Type: Health Care, Social and Human
Example: Rehabilitated patients suffering from CNS trauma.

reimbursed
Type: Accounting and Finance
Example: Reimbursed employees for attendance at conferences.

reinforced
Type: Staff Development and Teaching
Example: Reinforced learning through integrated curriculum lessons.

reiterated
Type: Staff Development and Teaching
Example: Reiterated important concepts while addressing a variety of learning modalities.

related
Type: Sales, Sales Support, Customer Service
Example: Related product benefits to customer’s needs.

released
Type: Administrative / Office Management
Example: Released new products.

relied
Type: Technical Skills
Example: Relied on crack technical team to program and test new software release.

relieved
Type: Administrative / Office Management
Example: Relieved manager of administrative duties.

remained
Type: Administrative / Office Management
Example: Remained available for 24-hour, on-call status.

remodeled
Type: Administrative / Office Management
Example: Remodeled offices, including space plans, color and design theme, and furnishings.

renegotiated
Type: Accounting and Finance
Example: Renegotiated equipment service contracts, capturing a hard-dollar savings of $75,000 in first year.

renewed
Type: Sales, Sales Support, Customer Service
Example: Renewed relationships with neglected customers.

reorganized
Type: Administrative / Office Management
Example: Reorganized office layout to maximize use of limited space—space planning accommodated a 20-percent increase in staff.

repaired
Type: Technical Skills
Example: Repaired and maintained 200-user network.

replaced
Type: Management / Leadership
Example: Replaced disparate data systems with relational databases.

replied
Type: Communication / People
Example: Replied to customer inquiries about product warranties.

reported
Type: Communication / People
Example: Reported to board of directors.

reported
Type: Accounting and Finance
Example: Reported financial position and made investment recommendations at monthly board meetings.

represented
Type: Communication / People
Example: Represented company in a variety of public-speaking engagements.

represented
Type: Accounting and Finance
Example: Represented clients before IRS and lending institutions, as well as local and state regulatory agencies.

requested
Type: Administrative / Office Management
Example: Requested input from employees on issues.

researched
Type: Accounting and Finance
Example: Researched incongruities in financial data.

restored
Type: Technical Skills
Example: Restored 100 percent of data after earthquake disaster.

resumed
Type: Communication / People
Example: Resumed negotiations with key customer after resolving several roadblocks.

retained
Type: Management / Leadership
Example: Retained talented, committed employees who helped boost productivity more than 25 percent.

retooled
Type: Administrative / Office Management
Example: Retooled operations to equip frontline employees with greater information access.

retrieved
Type: Technical Skills
Example: Retrieved and manipulated data.

returned
Type: Management / Leadership
Example: Returned operation to profitable status in just six months.

revamped
Type: Administrative / Office Management
Example: Revamped processes to meet fluctuating sales demands.

reversed
Type: Management / Leadership
Example: Reversed downward spiral for sales and market share.

reviewed
Type: Administrative / Office Management
Example: Reviewed contracts and forms for accuracy and completeness.

revised
Type: Administrative / Office Management
Example: Revised policy and procedure manual, bringing it into compliance with current labor laws.

revitalized
Type: Management / Leadership
Example: Revitalized stagnant operation with total quality improvement program.

revolutionized
Type: Technical Skills
Example: Revolutionized use of software, engineering an innovative data-acquisition and analysis platform to gather and analyze flight-test data for experimental aircraft.

rewarded
Type: Management / Leadership
Example: Rewarded employee contributions with point system that applied toward salary bonus.

rotated
Type: Administrative / Office Management
Example: Rotated stock on regular basis to eliminate perishable loss.

routed
Type: Communication / People
Example: Routed requests for information to appropriate department.

safeguarded
Type: Technical Skills
Example: Safeguarded data through disaster-recovery protocol.

salvaged
Type: Technical Skills
Example: Salvaged mismanaged IT conversion (a $300,000 capital investment)—directed installation project for world-class computer system to support 24-hour, seven-day operation.

scanned
Type: Administrative / Office Management
Example: Scanned documents and loaded information into database.

scheduled
Type: Administrative / Office Management
Example: Scheduled meetings using e-mail and calendaring programs.

screened
Type: Administrative / Office Management
Example: Screened applicant résumés for required skills and experience.

searched
Type: Technical Skills
Example: Searched Internet using a variety of sophisticated search commands.

secured
Type: Sales, Sales Support, Customer Service
Example: Secured new business in the electronic commerce sector.

seized
Type: Management / Leadership
Example: Seized market opportunity available with growing Pacific Rim demand for California agricultural products.

selected
Type: General Skills
Example: Selected for prestigious training team charged with updating skills of company’s sales force nationwide.

sent
Type: General Skills
Example: Sent to specialized training in Frankfurt, Germany.

sequenced
Type: Administrative / Office Management
Example: Sequenced work flow to better fit with layout of production machinery.

set
Type: Administrative / Office Management
Example: Set new standards for safety and accident prevention.

set
Type: Sales, Sales Support, Customer Service
Example: Set sales team goals for yearly, quarterly, and monthly sales production for three product lines.

settled
Type: Communication / People
Example: Settled liability issues out of court.

shaped
Type: Management / Leadership
Example: Shaped new lending policy that reduced financial institution’s risk exposure.

sharpened
Type: General Skills
Example: Sharpened skills through hands-on college course work and simulation exercises.

shipped
Type: Administrative / Office Management
Example: Shipped goods via air and ground transportation.

shortened
Type: Administrative / Office Management
Example: Shortened production cycle by more than 20 percent.

showed
Type: Technical Skills
Example: Showed nontechnical staff how to conduct advanced Boolean searches.

snagged
Type: Sales, Sales Support, Customer Service
Example: Snagged prestigious account, a longtime customer of company’s chief competitor.

sold
Type: Accounting and Finance
Example: Sold obsolete equipment at prices above market value.

sold
Type: Sales, Sales Support, Customer Service
Example: Sold full line of widget products.

solicited
Type: Sales, Sales Support, Customer Service
Example: Solicited first-time business with national accounts.

solved
Type: General Skills
Example: Solved problem of speeding expedited shipments without increasing costs.

sourced
Type: Administrative / Office Management
Example: Sourced new suppliers that provided quality raw materials at one-third the cost.

sourced
Type: Accounting and Finance
Example: Sourced venture-capital funding.

specified
Type: Administrative / Office Management
Example: Specified requirements for newly created position.

speeded
Type: Administrative / Office Management
Example: Speeded processing of important documents.

spent
Type: Accounting and Finance
Example: Spent marketing funds wisely, generating a 12:1 return on advertising dollars.

spoke
Type: Communication / People
Example: Spoke to groups of 50 or more to promote company’s commitment to the community.

sponsored
Type: Management / Leadership
Example: Sponsored nonprofit event to increase community name recognition.

spruced
Type: Communication / People
Example: Spruced up image of company’s marketing materials with three-dimensional logo and new photography.

spurred
Type: Sales, Sales Support, Customer Service
Example: Spurred sales team to finish year over budget.

started
Type: General Skills
Example: Started new employee-appreciation program.

steered
Type: Management / Leadership
Example: Steered management team through six months of negotiations, ultimately landing competitive contract with major manufacturer.

stimulated
Type: General Skills
Example: Stimulated discussion among accounting and shipping department leaders to resolve recurring problems.

stimulated
Type: Management / Leadership
Example: Stimulated sales of XYZ line, a lucrative but difficult-to-sell product that had been virtually ignored in past years.

streamlined
Type: General Skills
Example: Streamlined department work flow through implementation of local area network and integrated software.

strengthened
Type: Communication / People
Example: Strengthened relationships with customers through monthly newsletter communications.

strengthened
Type: General Skills
Example: Strengthened reputation of customer-service department by providing timely, accurate responses and post-sale follow-up to customers.

stretched
Type: Accounting and Finance
Example: Stretched limited operating funds.

studied
Type: Administrative / Office Management
Example: Studied plant productivity and identified areas for improvement.

submitted
Type: Administrative / Office Management
Example: Submitted reports to management and corporate office.

succeeded
Type: General Skills
Example: Succeeded in turning around operation’s tendency to miss important client deadlines.

suggested
Type: Communication / People
Example: Suggested methods to improve performance.

supervised
Type: Management / Leadership
Example: Supervised business managers in inventory, sales, and service units.

supplied
Type: Administrative / Office Management
Example: Supplied raw materials to production line.

supported
Type: Administrative / Office Management
Example: Supported management in the marketing function.

surpassed
Type: General Skills
Example: Surpassed annual quota requirement in just nine months.

surveyed
Type: Administrative / Office Management
Example: Surveyed competitors and made note of each operation’s strengths and weaknesses.

swayed
Type: Sales, Sales Support, Customer Service
Example: Swayed customers “on the fence” to commit to purchasing products.

swept
Type: Sales, Sales Support, Customer Service
Example: Swept the region in all performance indicators: sales volume, new accounts, and average ticket order.

systematized
Type: Technical Skills
Example: Systematized protocols to improve procedure-execution accuracy from 85 percent to 99 percent.

tackled
Type: General Skills
Example: Tackled projects that had been abandoned for more than a year.

tagged
Type: Management / Leadership
Example: Tagged by president to cross disciplinary lines and tackle IT/IS issues that had been handicapping business-support systems.

tapped
Type: Sales, Sales Support, Customer Service
Example: Tapped new niche market, estimated to yield more than $1 million in revenue in the next fiscal year.

taught
Type: Staff Development and Teaching
Example: Taught alternative-education students vocational skills.

tended
Type: Administrative / Office Management
Example: Tended daily administrative operations, freeing manager to concentrate on leadership responsibilities.

tested
Type: Technical Skills
Example: Tested new Windows-based release of software.

thrived
Type: General Skills
Example: Thrived in fast-paced, technology-driven business environment.

tied
Type: Management / Leadership
Example: Tied employee compensation and advancement to definable performance standards.

took
Type: Management / Leadership
Example: Took reins of six-month-old company foundering for lack of management expertise and marketing savvy.

topped
Type: Sales, Sales Support, Customer Service
Example: Topped prior year’s stellar performance, earning national recognition for new product sales.

totaled
Type: Administrative / Office Management
Example: Totaled daily sales by SKU for seven sales clerks.

touched
Type: Health Care, Social and Human
Example: Touched the lives of at-risk youth, several of whom turned from involvement in gangs to return to school and complete their GEDs.

tracked
Type: Administrative / Office Management
Example: Tracked product movement through production, packaging, warehousing, and distribution.

trained
Type: Staff Development and Teaching
Example: Trained certificated staff on new state reading standards.

trained
Type: Technical Skills
Example: Trained users, converting computer-phobics to technically competent operators.

transformed
Type: Management / Leadership
Example: Transformed facility from production line operation to “cross-pollinated” work groups, boosting employee productivity, collaboration, and creativity.

translated
Type: Communication / People
Example: Translated conversations and documents from English to Spanish.

traveled
Type: Sales, Sales Support, Customer Service
Example: Traveled regularly throughout four-state Western region.

trimmed
Type: Accounting and Finance
Example: Trimmed more than 17 percent from next fiscal year’s budget.

tripled
Type: Sales, Sales Support, Customer Service
Example: Tripled sales volume in an established territory.

troubleshot
Type: Technical Skills
Example: Troubleshot puzzling hardware problems at board and component levels.

turned
Type: Management / Leadership
Example: Turned negative newspaper article about the industry into an opportunity to communicate with customers; countered press report with “success stories” and offered discount coupon that boosted monthly sales, as well as customer goodwill.

turned
Type: Technical Skills
Example: Turned technicians into business professionals who understand multidimensional corporate needs and bottom-line profit.

typed
Type: Administrative / Office Management
Example: Typed correspondence, memos, reports, and proposals.

undertook
Type: Management / Leadership
Example: Undertook an employee-driven cleanup program that dealt with a recurring graffiti problem.

underwrote
Type: Accounting and Finance
Example: Underwrote new venture using creative financing plan.

unified
Type: Management / Leadership
Example: Unified employee commitment and loyalty to company through a comprehensive employee-assistance program.

united
Type: Management / Leadership
Example: United newly acquired branches with divergent systems and cultures into a cohesive regional operation.

upgraded
Type: General Skills
Example: Upgraded quality of marketing materials through computer-aided design skills.

upgraded
Type: Technical Skills
Example: Upgraded hardware and software, implementing five major software upgrades over tenure.

upheld
Type: Management / Leadership
Example: Upheld workplace values and promoted mission statement of benefiting both investors and customers.

urged
Type: Sales, Sales Support, Customer Service
Example: Urged customers to purchase warranty contracts.

used
Type: Administrative / Office Management
Example: Used advanced features of Microsoft Word to prepare lengthy reports.

validated
Type: Administrative / Office Management
Example: Validated continuing-education units for renewal of licenses and credentials.

valued
Type: Management / Leadership
Example: Valued input from all levels of organization.

vaulted
Type: Sales, Sales Support, Customer Service
Example: Vaulted territory sales production from number 15 to number 2 in district.

verified
Type: Administrative / Office Management
Example: Verified pricing and extended invoices.

viewed
Type: Management / Leadership
Example: Viewed challenges as opportunities.

voiced
Type: Communication / People
Example: Voiced concerns about industry changes with potential negative impact to operation.

volunteered
Type: General Skills
Example: Volunteered in the community as representative of company.

weathered
Type: Management / Leadership
Example: Weathered challenging economic and industry conditions, earning company ranking among top three widget companies in the state for the past 15 years.

withstood
Type: Management / Leadership
Example: Withstood onslaught of competition by well-financed, multinational companies.

won
Type: General Skills
Example: Won confidence of managers, resulting in early promotion to senior administrative technician.

won
Type: Sales, Sales Support, Customer Service
Example: Won large sale contract with a long-sought institutional account.

worked
Type: General Skills
Example: Worked in tandem with engineering team to understand the product-development cycle.

wove
Type: Management / Leadership
Example: Wove societal and environmental values into management philosophy.

wrote
Type: Communication / People
Example: Wrote correspondence, memos, reports, and proposals.

wrote
Type: Technical Skills
Example: Wrote and installed aliases that reduced input errors 50 percent and increased efficiency of routines 30 percent.

yielded
Type: Sales, Sales Support, Customer Service
Example: Yielded record sales for the company’s 10-year history.

yoked
Type: Management / Leadership
Example: Yoked with talented management team, collaborating on a variety of successful planning, technical, and operations projects.