Resume Verbs for Communication and People Skill Jobs

acknowledged
Example: Acknowledged tireless volunteer corps with a “Bless the Angels” recognition campaign.

acquainted
Example: Acquainted with key contacts in business and government.

addressed
Example: Addressed groups of 20–30 on a regular basis.

advertised
Example: Advertised in new print vehicles, generating a 10:1 ratio on marketing funds.

aimed
Example: Aimed marketing campaign to reach untapped demographic segment.

answered
Example: Answered customer inquiries regarding products, delivery, and billing cycle.

appealed
Example: Appealed to target market by addressing primary concerns.

arbitrated
Example: Arbitrated long-standing disputes, bringing divergent interests to agreement.

aroused
Example: Aroused public interest in new program.

asked
Example: Asked by sales manager to present “closing” strategies at national sales meeting.

assessed
Example: Assessed potential impacts to organization and advised executive team on management of critical issues.

associated
Example: Associated with community groups and paraprofessional organizations to expand networking contacts.

avoided
Example: Avoided potential customer-relations issues through proactive print and broadcast campaign.

blended
Example: Blended needs of internal customers (engineering, sales) and brought groups to consensus.

briefed
Example: Briefed cross-functional team leaders on progress.

broadened
Example: Broadened company’s reach to Hispanic customers.

called
Example: Called on network of contacts to help build new business.

chronicled
Example: Chronicled history of company for 50-year celebration.

circulated
Example: Circulated memos that reduced miscommunications with employees.

clarified
Example: Clarified discrepancies in documents.

communicated
Example: Communicated news and progress to satellite offices.

composed
Example: Composed copy for collateral marketing materials.

conveyed
Example: Conveyed procedural changes in a timely manner.

corresponded
Example: Corresponded with Internet customers and catalogued standard responses for common questions.

critiqued
Example: Critiqued copy for new marketing materials.

defined
Example: Defined position responsibilities and performance standards.

delineated
Example: Delineated program goals and implementation phases.

demonstrated
Example: Demonstrated products at sales presentations.

described
Example: Described complex, technical data in laymen’s terms.

diffused
Example: Diffused volatile situation through “flash fax” communication with prime supporters.

discussed
Example: Discussed methods to solve problems.

disseminated
Example: Disseminated newsworthy information to key customers.

drafted
Example: Drafted legal documents.

edited
Example: Edited and proofed copy.

elaborated
Example: Elaborated on product benefits.

elicited
Example: Elicited favorable coverage from broadcast and print media.

engaged
Example: Engaged customers in open-ended questions.

explained
Example: Explained confusing legalese to second-language learners.

expressed
Example: Expressed appreciation to medical center’s volunteer staff by hosting a well-received masquerade ball.

fielded
Example: Fielded questions from audience.

focused
Example: Focused company newsletter on issues of greatest interest to customers.

garnered
Example: Garnered support of government officials for new construction project.

greeted
Example: Greeted customers and remembered unique personal facts, such as birth of a child or a special career achievement.

heightened
Example: Heightened consumers’ awareness of product through aggressive telemarketing campaign.

hosted
Example: Hosted informal luncheons for ancillary medical staff.

indicated
Example: Indicated unique features that differentiated product.

influenced
Example: Influenced decision makers.

informed
Example: Informed the public of upcoming events.

interpreted
Example: Interpreted documents and conversations for Spanish-speaking customers.

introduced
Example: Introduced new personnel policies to staff.

kept
Example: Kept employees informed of industry advancements.

mediated
Example: Mediated conflicts between staff and administration.

moderated
Example: Moderated monthly Internet chats for industry association.

negotiated
Example: Negotiated contracts to benefit of company.

persuaded
Example: Persuaded customers to buy products, overcoming various stalls and objections.

praised
Example: Praised support staff for contributions.

presented
Example: Presented workshops for licensed and technical staff.

produced
Example: Produced series of television advertisements.

profiled
Example: Profiled customers for inclusion in contact database.

proofread
Example: Proofread memos, correspondence, reports, print advertisements, and various collateral marketing materials.

publicized
Example: Publicized all new product releases, staff advancements, company awards, and community service.

published
Example: Published annual reports, newsletters, and other communiqués.

queried
Example: Queried database for relevant information.

reached
Example: Reached target market through a combination of print advertising vehicles.

recognized
Example: Recognized employee contributions with new employee-appreciation program.

replied
Example: Replied to customer inquiries about product warranties.

reported
Example: Reported to board of directors.

represented
Example: Represented company in a variety of public-speaking engagements.

resumed
Example: Resumed negotiations with key customer after resolving several roadblocks.

routed
Example: Routed requests for information to appropriate department.

settled
Example: Settled liability issues out of court.

spoke
Example: Spoke to groups of 50 or more to promote company’s commitment to the community.

spruced
Example: Spruced up image of company’s marketing materials with three-dimensional logo and new photography.

strengthened
Example: Strengthened relationships with customers through monthly newsletter communications.

suggested
Example: Suggested methods to improve performance.

translated
Example: Translated conversations and documents from English to Spanish.

voiced
Example: Voiced concerns about industry changes with potential negative impact to operation.

wrote
Example: Wrote correspondence, memos, reports, and proposals.