Example: Acknowledged tireless volunteer corps with a “Bless the Angels” recognition campaign.
Example: Acquainted with key contacts in business and government.
Example: Addressed groups of 20–30 on a regular basis.
Example: Advertised in new print vehicles, generating a 10:1 ratio on marketing funds.
Example: Aimed marketing campaign to reach untapped demographic segment.
Example: Answered customer inquiries regarding products, delivery, and billing cycle.
Example: Appealed to target market by addressing primary concerns.
Example: Arbitrated long-standing disputes, bringing divergent interests to agreement.
Example: Aroused public interest in new program.
Example: Asked by sales manager to present “closing” strategies at national sales meeting.
Example: Assessed potential impacts to organization and advised executive team on management of critical issues.
Example: Associated with community groups and paraprofessional organizations to expand networking contacts.
Example: Avoided potential customer-relations issues through proactive print and broadcast campaign.
Example: Blended needs of internal customers (engineering, sales) and brought groups to consensus.
Example: Briefed cross-functional team leaders on progress.
Example: Broadened company’s reach to Hispanic customers.
Example: Called on network of contacts to help build new business.
Example: Chronicled history of company for 50-year celebration.
Example: Circulated memos that reduced miscommunications with employees.
Example: Clarified discrepancies in documents.
Example: Communicated news and progress to satellite offices.
Example: Composed copy for collateral marketing materials.
Example: Conveyed procedural changes in a timely manner.
Example: Corresponded with Internet customers and catalogued standard responses for common questions.
Example: Critiqued copy for new marketing materials.
Example: Defined position responsibilities and performance standards.
Example: Delineated program goals and implementation phases.
Example: Demonstrated products at sales presentations.
Example: Described complex, technical data in laymen’s terms.
Example: Diffused volatile situation through “flash fax” communication with prime supporters.
Example: Discussed methods to solve problems.
Example: Disseminated newsworthy information to key customers.
Example: Drafted legal documents.
Example: Edited and proofed copy.
Example: Elaborated on product benefits.
Example: Elicited favorable coverage from broadcast and print media.
Example: Engaged customers in open-ended questions.
Example: Explained confusing legalese to second-language learners.
Example: Expressed appreciation to medical center’s volunteer staff by hosting a well-received masquerade ball.
Example: Fielded questions from audience.
Example: Focused company newsletter on issues of greatest interest to customers.
Example: Garnered support of government officials for new construction project.
Example: Greeted customers and remembered unique personal facts, such as birth of a child or a special career achievement.
Example: Heightened consumers’ awareness of product through aggressive telemarketing campaign.
Example: Hosted informal luncheons for ancillary medical staff.
Example: Indicated unique features that differentiated product.
Example: Influenced decision makers.
Example: Informed the public of upcoming events.
Example: Interpreted documents and conversations for Spanish-speaking customers.
Example: Introduced new personnel policies to staff.
Example: Kept employees informed of industry advancements.
Example: Mediated conflicts between staff and administration.
Example: Moderated monthly Internet chats for industry association.
Example: Negotiated contracts to benefit of company.
Example: Persuaded customers to buy products, overcoming various stalls and objections.
Example: Praised support staff for contributions.
Example: Presented workshops for licensed and technical staff.
Example: Produced series of television advertisements.
Example: Profiled customers for inclusion in contact database.
Example: Proofread memos, correspondence, reports, print advertisements, and various collateral marketing materials.
Example: Publicized all new product releases, staff advancements, company awards, and community service.
Example: Published annual reports, newsletters, and other communiqués.
Example: Queried database for relevant information.
Example: Reached target market through a combination of print advertising vehicles.
Example: Recognized employee contributions with new employee-appreciation program.
Example: Replied to customer inquiries about product warranties.
Example: Reported to board of directors.
Example: Represented company in a variety of public-speaking engagements.
Example: Resumed negotiations with key customer after resolving several roadblocks.
Example: Routed requests for information to appropriate department.
Example: Settled liability issues out of court.
Example: Spoke to groups of 50 or more to promote company’s commitment to the community.
Example: Spruced up image of company’s marketing materials with three-dimensional logo and new photography.
Example: Strengthened relationships with customers through monthly newsletter communications.
Example: Suggested methods to improve performance.
Example: Translated conversations and documents from English to Spanish.
Example: Voiced concerns about industry changes with potential negative impact to operation.
Example: Wrote correspondence, memos, reports, and proposals.