Resume Verbs: Sales, Customer Service & Sales Support

accentuated
Example: Accentuated unique selling features to differentiate and position products.

achieved
Example: Achieved quota for 10 consecutive months.

acquired
Example: Acquired 200 new accounts in less than six months.

added
Example: Added new services to boost average ticket sale.

adopted
Example: Adopted a “client first” mentality to promote repeat business.

advised
Example: Advised customers on sales, maintaining a view of long-term business relationships.

annihilated
Example: Annihilated prime competitor’s market position.

appeased
Example: Appeased customers who were upset over rate increases and persuaded them to remain with company.

aspired
Example: Aspired to generating record sales for company—set new performance benchmarks for sales growth, market penetration, and customer retention.

bettered
Example: Bettered prior year’s performance by 20 percent.

blotted
Example: Blotted out company’s three-year record of declining sales.

boasted
Example: Boasted the region’s highest customer-satisfaction ratings.

broke
Example: Broke company’s 20-year record for new business development.

built
Example: Built relationships with potential new customers.

catered
Example: Catered to exclusive clientele.

cemented
Example: Cemented relationships with customers.

closed
Example: Closed sales for junior account executives, securing business from 95 percent of customers closed.

consummated
Example: Consummated complex transactions involving cooperation between multiple entities.

convinced
Example: Convinced customers to shift loyalties from competitors and try XYZ products.

cultivated
Example: Cultivated relationships with key referral contacts in the OEM market.

displayed
Example: Displayed equipment and fielded questions regarding operation, maintenance, and warranty.

doubled
Example: Doubled sales volume during first year in territory, a record for the company.

drove
Example: Drove sales increases by focusing on high-net-profit items.

enlarged
Example: Enlarged territory, tapping under-serviced outlying areas.

enticed
Example: Enticed new customers through attractive displays and creative promotions.

established
Example: Established company as a significant player in the home health care market.

exercised
Example: Exercised discretion in negotiating financing terms on sales of up to $10,000.

familiarized
Example: Familiarized customers with company features and benefits.

forged
Example: Forged alliance with respected service company, providing customers with value-added service for future maintenance and repair needs.

fought
Example: Fought competitor entry into market with aggressive promotional campaign.

gained
Example: Gained significant strides with previously “no see” accounts, earning audiences with influential decision makers in the XYZ industry.

gave
Example: Gave presentations in a variety of community, school, and business forums.

generated
Example: Generated 175 new accounts that each averaged an opening order of $7,000.

grew
Example: Grew territory sales, channeling efforts away from small physician practices to major health care organizations.

hoisted
Example: Hoisted branch sales volume from bottom quartile to top five percent in a region of 35 branches.

ignited
Example: Ignited stagnant sales operation, showing a 14 percent gain after four prior years of “flat” sales.

incited
Example: Incited sales team to record performance through motivational training and product incentives.

infused
Example: Infused sales team with confidence to win top region sales honor, outproducing regions in major metropolitan areas.

interested
Example: Interested prospective customers in product through free trial subscription; converted 80 percent of subscribers to long-term contracts.

involved
Example: Involved in industry, community, and nonprofit organizations as part of networking efforts.

jacked up
Example: Jacked up lagging sales to finish year on budget.

launched
Example: Launched new product, gaining full and maximum distribution with all key customers.

leveraged
Example: Leveraged position with new customers, offering impressive record for service and reliability.

linked
Example: Linked customers with informational resources as value-added service.

made
Example: Made inroads and headway with previously inaccessible clients.

marketed
Example: Marketed full line of products and services.

mended
Example: Mended relationships with clients who had not received personal sales calls in more than a year.

monopolized
Example: Monopolized high-tech widget market, capturing approximately 65 percent of total market sales in geographic area.

negotiated
Example: Negotiated financing terms, delivery costs, and quantity discounts.

nurtured
Example: Nurtured relationships with key accounts, increasing frequency of call cycle from six to four weeks.

opened
Example: Opened new territory and attained projected goals.

outdistanced
Example: Outdistanced competitors by providing impressive multimedia sales presentations, preferred customer pricing, and free user training.

penetrated
Example: Penetrated Hispanic market, generating an additional 35 percent in sales.

pursued
Example: Pursued high-net-margin accounts, bringing in six new large insurance agency contracts.

quadrupled
Example: Quadrupled sales during tenure with firm.

ranked
Example: Ranked as top producer among sales team of 10.

rebuilt
Example: Rebuilt territory that had suffered from merger restructuring.

related
Example: Related product benefits to customer’s needs.

renewed
Example: Renewed relationships with neglected customers.

secured
Example: Secured new business in the electronic commerce sector.

set
Example: Set sales team goals for yearly, quarterly, and monthly sales production for three product lines.

snagged
Example: Snagged prestigious account, a longtime customer of company’s chief competitor.

sold
Example: Sold full line of widget products.

solicited
Example: Solicited first-time business with national accounts.

spurred
Example: Spurred sales team to finish year over budget.

swayed
Example: Swayed customers “on the fence” to commit to purchasing products.

swept
Example: Swept the region in all performance indicators: sales volume, new accounts, and average ticket order.

tapped
Example: Tapped new niche market, estimated to yield more than $1 million in revenue in the next fiscal year.

topped
Example: Topped prior year’s stellar performance, earning national recognition for new product sales.

traveled
Example: Traveled regularly throughout four-state Western region.

tripled
Example: Tripled sales volume in an established territory.

urged
Example: Urged customers to purchase warranty contracts.

vaulted
Example: Vaulted territory sales production from number 15 to number 2 in district.

won
Example: Won large sale contract with a long-sought institutional account.

yielded
Example: Yielded record sales for the company’s 10-year history.