acknowledged
Example: Acknowledged tireless volunteer corps with a “Bless the Angels” recognition campaign.
acquainted
Example: Acquainted with key contacts in business and government.
addressed
Example: Addressed groups of 20–30 on a regular basis.
advertised
Example: Advertised in new print vehicles, generating a 10:1 ratio on marketing funds.
aimed
Example: Aimed marketing campaign to reach untapped demographic segment.
answered
Example: Answered customer inquiries regarding products, delivery, and billing cycle.
appealed
Example: Appealed to target market by addressing primary concerns.
arbitrated
Example: Arbitrated long-standing disputes, bringing divergent interests to agreement.
aroused
Example: Aroused public interest in new program.
asked
Example: Asked by sales manager to present “closing” strategies at national sales meeting.
assessed
Example: Assessed potential impacts to organization and advised executive team on management of critical issues.
associated
Example: Associated with community groups and paraprofessional organizations to expand networking contacts.
avoided
Example: Avoided potential customer-relations issues through proactive print and broadcast campaign.
blended
Example: Blended needs of internal customers (engineering, sales) and brought groups to consensus.
briefed
Example: Briefed cross-functional team leaders on progress.
broadened
Example: Broadened company’s reach to Hispanic customers.
called
Example: Called on network of contacts to help build new business.
chronicled
Example: Chronicled history of company for 50-year celebration.
circulated
Example: Circulated memos that reduced miscommunications with employees.
clarified
Example: Clarified discrepancies in documents.
communicated
Example: Communicated news and progress to satellite offices.
composed
Example: Composed copy for collateral marketing materials.
conveyed
Example: Conveyed procedural changes in a timely manner.
corresponded
Example: Corresponded with Internet customers and catalogued standard responses for common questions.
critiqued
Example: Critiqued copy for new marketing materials.
defined
Example: Defined position responsibilities and performance standards.
delineated
Example: Delineated program goals and implementation phases.
demonstrated
Example: Demonstrated products at sales presentations.
described
Example: Described complex, technical data in laymen’s terms.
diffused
Example: Diffused volatile situation through “flash fax” communication with prime supporters.
discussed
Example: Discussed methods to solve problems.
disseminated
Example: Disseminated newsworthy information to key customers.
drafted
Example: Drafted legal documents.
edited
Example: Edited and proofed copy.
elaborated
Example: Elaborated on product benefits.
elicited
Example: Elicited favorable coverage from broadcast and print media.
engaged
Example: Engaged customers in open-ended questions.
explained
Example: Explained confusing legalese to second-language learners.
expressed
Example: Expressed appreciation to medical center’s volunteer staff by hosting a well-received masquerade ball.
fielded
Example: Fielded questions from audience.
focused
Example: Focused company newsletter on issues of greatest interest to customers.
garnered
Example: Garnered support of government officials for new construction project.
greeted
Example: Greeted customers and remembered unique personal facts, such as birth of a child or a special career achievement.
heightened
Example: Heightened consumers’ awareness of product through aggressive telemarketing campaign.
hosted
Example: Hosted informal luncheons for ancillary medical staff.
indicated
Example: Indicated unique features that differentiated product.
influenced
Example: Influenced decision makers.
informed
Example: Informed the public of upcoming events.
interpreted
Example: Interpreted documents and conversations for Spanish-speaking customers.
introduced
Example: Introduced new personnel policies to staff.
kept
Example: Kept employees informed of industry advancements.
mediated
Example: Mediated conflicts between staff and administration.
moderated
Example: Moderated monthly Internet chats for industry association.
negotiated
Example: Negotiated contracts to benefit of company.
persuaded
Example: Persuaded customers to buy products, overcoming various stalls and objections.
praised
Example: Praised support staff for contributions.
presented
Example: Presented workshops for licensed and technical staff.
produced
Example: Produced series of television advertisements.
profiled
Example: Profiled customers for inclusion in contact database.
proofread
Example: Proofread memos, correspondence, reports, print advertisements, and various collateral marketing materials.
publicized
Example: Publicized all new product releases, staff advancements, company awards, and community service.
published
Example: Published annual reports, newsletters, and other communiqués.
queried
Example: Queried database for relevant information.
reached
Example: Reached target market through a combination of print advertising vehicles.
recognized
Example: Recognized employee contributions with new employee-appreciation program.
replied
Example: Replied to customer inquiries about product warranties.
reported
Example: Reported to board of directors.
represented
Example: Represented company in a variety of public-speaking engagements.
resumed
Example: Resumed negotiations with key customer after resolving several roadblocks.
routed
Example: Routed requests for information to appropriate department.
settled
Example: Settled liability issues out of court.
spoke
Example: Spoke to groups of 50 or more to promote company’s commitment to the community.
spruced
Example: Spruced up image of company’s marketing materials with three-dimensional logo and new photography.
strengthened
Example: Strengthened relationships with customers through monthly newsletter communications.
suggested
Example: Suggested methods to improve performance.
translated
Example: Translated conversations and documents from English to Spanish.
voiced
Example: Voiced concerns about industry changes with potential negative impact to operation.
wrote
Example: Wrote correspondence, memos, reports, and proposals.